Questions and Answers
Below are our most common questions and answers. If you have any other concerns, please feel to contact us.
Downloading
Download links eventually expire after 8 days. No problem, though! Simply contact us and we’ll refresh your links.
We send confirmation emails immediately after the order is complete.
Check your spam folder. The email could be there.
If not, contact us, and we’ll help you.
Download managers are incompatible with pole.se. Please turn off download managers when downloading sound libraries.
Since download managers download a file with many “threads” in parallel, the attempt exhausts the 8 maximum allowed downloads, “timing out” a download and delivering an error.
If this happens to you, please contact us. We’ll ensure you receive your files.
Shop
We accept payments by Visa, MasterCard, and American Express
Yes, we accept all payments from PayPal.
You can access your downloads for 8 days. If you need more time, just email us!
You can add promo codes in two places, both on the Cart and on the Checkout page.
On the Cart page, enter your promo code in the “Coupon Code” field, and click the “Apply Coupon” button.
On the Checkout page, click the “Click here to enter your code” text at the top of the page, enter your promo code in the “Coupon Code” field, and click the “Apply Coupon” button.
All products are in United States dollars.
Yes! On the cart page, click the button to the left of “Multi User” in the “Choose License Type” box. A number will appear to the right.
Increase or decrease the amount according to the number of users or “seats” you need.
NOTE: increase the number slowly; it takes our shop a moment to calculate the amount.
Yes! We offer discounts on multiple sound library purchases.
- 5 – 9 sound libraries: 10% discount
- 10 – 14 sound libraries: 15% discount
- 15 – 24 sound libraries: 20% discount
- 25 – 49 sound libraries: 25% discount
- 50 – 99 sound libraries: 35% discount
- 100+ sound libraries: 50% discount
Please note: bundles are excluded from our bulk discounts.
Please contact us for a custom quote.
Yes! We offer discounts on multi-user licensing, depending on the number of seats purchased.
- 2 seats: 10% discount
- 3 – 5 seats: 15% discount
- 6 – 10 seats: 20% discount
- 11 – 15 seats: 25% discount
- 16 – 20 seats: 30% discount
- 21 – 25 seats: 35% discount
- 26+ seats: 40% discount
Please contact us for a custom quote.
We support the following browsers:
Desktop
- Edge 18+
- Chrome 32+
- Firefox 65+
- Safari 14+
Mobile
- Android 4.2+
- Chrome for Android 96+
- Firefox for Android 94+
- Safari iOS 14+
As a Swedish company, Pole Position Production is obligated to collect VAT on all orders.
The VAT rate differs depending on where you are located, if you have a VAT number, or if the order is a company purchase.
VAT Rates
- European Union company purchase with no VAT number: 25%
- European Union company purchase with VAT number: 0%
- European Union personal purchase: 25%
- Worldwide company purchase: 0%
- Worldwide personal purchase: 25%
To receive 0% VAT for non-EU members:
- Enter your address
- Select the “Company Purchase” dropdown menu item
- Enter a company name. The tax rate will change to 0%.
To receive 0% VAT for a European Union company with a VAT number:
- Enter your address
- Select the “Company Purchase” dropdown menu item
- Enter a company name.
- Enter your VAT number at the bottom of the page. The tax rate will change to 0%.
Sound libraries
At this time our sound collections do not include fixed RPM loops.
However we are planning to release a specialized collection focusing on loops for game audio.
The majority of our sound libraries are WAV, 96 kHz, 24-bit.
The channels range from mono, stereo, quad, and more.
To learn about the specific file format for each collection, visit the sound library page and click the “Additional Information” tab.
Each sound library is recorded, mastered, and curated to the highest standard.
In addition to the WAV sound files, a growing amount of collections include mixing sessions, custom rendered versions of onboard recordings, embedded metadata (Soundminer, XML, BWAV, and more), as well as metadata keyword import files in seven languages (English, French, Spanish, German, Korean, Japanese, Chinese).
Yes! We create specially crafted metadata for each of our sound collections.
Our metadata is compatible with Soundminer, BaseHead, Soundly, and others.
We also include Universal Category System metadata in the CatID field.
Our sound libraries range from 20-40 tandem tracks of carefully recorded audio.
Prices vary due to the amount of tracks, the size of the library, and rarity of the recordings.
Pole Position Production sound libraries can be used as many times as you like on your own projects, as long as they combined in sync with other media (audio, video, etc).
Have questions about our End User License Agreement? View the license, or contact us.
Our sound effect libraries have many bonus features ranging from mixing sessions, custom mix-downs, performed sound effects, metadata, and more.
Learn more on our Video Tutorials page.
Sometimes you may see gaps in the sounds that occur sometimes at the beginning, middle, or end.
This is normal. Many of our sound libraries are made so sound files work in tandem. They combine many microphones paired together so that users can pick which perspective or tone they prefer. In some cases, there is no sound for portions, which appears as the gaps you observed.
In short, the gaps are there to ensure the clip matches with alternative recordings. Below is an image that explains more, you can see the tracks synchronized to keep time, with gaps from perspectives without sound.
We do include Reaper and Pro Tools sessions that help get an overview of all these similar tracks working together.
Some of our sound effect libraries have multiple version available:
- Spotting Files: these are short, trimmed stereo clips from the longer, full versions. They have a comprehensive selection of files that will fit in most circumstances. They are intended to be easy-to-use, so they can be simply dropped into or “spotted” to a timeline, used independently of other clips, and so on. Typically this will be three versions of onboard driving, and two exterior perspectives.
- Complete Library: every multi-track sound recording available for the vehicle, including multiple onboard and exterior perspectives, custom mixes, mixing sessions, and other support files.
Yes, certainly! You can upgrade by paying the difference between the Spotting Version and the Complete Version. Contact us and we will get you started.
We provide Ambisonic recordings for most of our vehicle sound libraries. They are recorded with a Sennheiser AMBEO microphone in A-Format with the microphone positioned upright.
