Questions and Answers

Below are our most common questions and answers. If you have any other concerns, please feel to contact us.

Downloading

After ordering, you will be presented with a page with links to your sounds. Simply click each link and the file will begin to download. You will also receive a confirmation email with the same links.

Download links eventually expire after 8 days. No problem, though! Simply contact us and we’ll refresh your links.

We send confirmation emails immediately after the order is complete.

Check your spam folder. The email could be there.

If not, contact us, and we’ll help you.

Shop

We accept payments by Visa, MasterCard, and American Express

Yes, we accept all payments from PayPal.

You can access your downloads for 8 days. If you need more time, just email us!

You can add promo codes in two places, both on the Cart and on the Checkout page.

On the Cart page, enter your promo code in the “Coupon Code” field, and click the “Apply Coupon” button.

On the Checkout page, click the “Click here to enter your code” text at the top of the page, enter your promo code in the “Coupon Code” field, and click the “Apply Coupon” button.

All products are in United States dollars.

Yes! On the cart page, click the button to the left of “Multi User” in the “Choose License Type” box. A number will appear to the right.

Increase or decrease the amount according to the number of users or “seats” you need.

NOTE: increase the number slowly; it takes our shop a moment to calculate the amount.

Yes! We offer discounts on multiple sound library purchases.

  • 5 – 9 sound libraries: 10% discount
  • 10 – 14 sound libraries: 15% discount
  • 15 – 24 sound libraries: 20% discount
  • 25 – 49 sound libraries: 25% discount
  • 50 – 99 sound libraries: 35% discount
  • 100+ sound libraries: 50% discount

Please contact us for a custom quote.

Yes! We offer discounts on multi-user licensing, depending on the number of seats purchased.

  • 2 seats: 10% discount
  • 3 – 5 seats: 15% discount
  • 6 – 10 seats: 20% discount
  • 11 – 15 seats: 25% discount
  • 16 – 20 seats: 30% discount
  • 21 – 25 seats: 35% discount
  • 26+ seats: 40% discount

Please contact us for a custom quote.

We support the following browsers:

Desktop

  • Edge 18+
  • Chrome 32+
  • Firefox 65+
  • Safari 14+

Mobile

  • Android 4.2+
  • Chrome for Android 96+
  • Firefox for Android 94+
  • Safari iOS 14+

Sound libraries

At this time our sound collections do not include fixed RPM loops.

However we are planning to release a specialized collection focusing on loops for game audio.

The majority of our sound libraries are WAV, 96 kHz, 24-bit.

The channels range from mono, stereo, quad, and more.

To learn about the specific file format for each collection, visit the sound library page and click the “Additional Information” tab.

Each sound library is recorded, mastered, and curated to the highest standard.

In addition to the WAV sound files, a growing amount of collections include mixing sessions, custom rendered versions of onboard recordings, embedded metadata (Soundminer, XML, BWAV, and more), as well as metadata keyword import files in seven languages (English, French, Spanish, German, Korean, Japanese, Chinese).

Yes! We create specially crafted metadata for each of our sound collections.

Our metadata is compatible with Soundminer, BaseHead, Soundly, and others.

We also include Universal Category System metadata in the CatID field.

Our sound libraries range from 20-40 tandem tracks of carefully recorded audio.

Prices vary due to the amount of tracks, the size of the library, and rarity of the recordings.

Pole Position Production sound libraries can be used as many times as you like on your own projects, as long as they combined in sync with other media (audio, video, etc).

Have questions about our End User License Agreement? View the license, or contact us.

Our sound effect libraries have many bonus features ranging from mixing sessions, custom mix-downs, performed sound effects, metadata, and more.

Learn more on our Video Tutorials page.

Sometimes you may see gaps in the sounds that occur sometimes at the beginning, middle, or end.

This is normal. Many of our sound libraries are made so sound files work in tandem. They combine many microphones paired together so that users can pick which perspective or tone they prefer. In some cases, there is no sound for portions, which appears as the gaps you observed.

In short, the gaps are there to ensure the clip matches with alternative recordings. Below is an image that explains more, you can see the tracks synchronized to keep time, with gaps from perspectives without sound.

We do include Reaper and Pro Tools sessions that help get an overview of all these similar tracks working together.

Here some examples of tandem files that have intentional gaps in the audio:

#gallery-2 { margin: auto; } #gallery-2 .gallery-item { float: left; margin-top: 10px; text-align: center; width: 50%; } #gallery-2 img { border: 2px solid #cfcfcf; } #gallery-2 .gallery-caption { margin-left: 0; } /* see gallery_shortcode() in wp-includes/media.php */

Contact

Got a question?
Get in touch.

We welcome you to contact us for more information
about any of our products or services.

    CALL: +(46) 707-94 04 76
    SALES@POLE.SE

    Visiting address: Pole Position Production AB Kungsgatan 84, SE-112 27, Stockholm, Sweden.
    Postal address: Galtabäcksvägen 11, SE-168 55 Bromma, Sweden

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